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Frontline Team Portal Design.2023 - Present

Service Design Project

Overview

Project:
Designing a team portal for the frontline staff of a client operating in healthcare.

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Timeline:
Sep'23 - Present

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Team:

3 interns under the supervision of Pr. Chris Ferguson

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Role:
Service Designer

Tools:
MS Power App & Automate, SharePoint, Figma, FigJam

 

Design Approach:
4-phase approach: Prepare/Develop/Design/Expand

My contributions

  • Design sprints planning

  • Usability testing

  • User journey mapping

  • Co-design workshops 

  • Design/coding of different features

  • Coordination with IT consultant

  • Client weekly updates

  • And more...

This project was awarded Best Student Project by the Service Design Network in 2024! Check out my presentation (Min 38)

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