01 · The context
Evaluate the assistant through use.
In my UX Project Assistant role at the University of Toronto, I assessed Navi through remote, task-based usability sessions.
Navi was a mental health virtual assistant based on IBM Watson technology. The work focused on understanding the experience and identifying actionable opportunities to improve its content and usability.
02 · My contribution
Connect observed behavior to practical recommendations.
- Conduct task-based sessions.Assess the experience as participants work through tasks remotely.
- Analyze the results.Bring qualitative and quantitative observations together to understand usability issues.
- Recommend changes.Develop actionable content and UX recommendations while accounting for technical constraints.
03 · The output
Research that can guide the next design decision.
The work produced an analysis of usability findings and recommendations for improving Navi’s content and experience. Considering the underlying technical constraints was part of making those recommendations practical.
This project is part of my experience researching digital tools in a mental health context, alongside broader work in healthcare and public services.